At the beginning of the week, we embarked on coordinating another blog book tour on behalf of our friends at WME Books and their author Sybil F. Stershic, who has written this wonderful book Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care,
which lays out from the inside-out, how to build loyalty, increase employee satisfaction, and create a winning team of motivated workers who in turn motivate your customers.
Over this week and spanning into next week, the tour includes the following wonderful bloggers:
- On June 1st, Kevin Burns posted a review in Burns Blogs Attitude.
- On June 3rd, Lisa Rosendahl posted a review of Taking Care on her blog HR Thoughts, using these eleven words to sum it up: "The way your employees feel is the way your customers feel."
- On June 4th, Chris Bailey posted a review of Sybil's book on his blog Bailey Work/Play: The Alchemy of Soulful Work
- On June 5th, Toby Bloomberg of the Diva Marketing blog will be posting an interview with Sybil.
- On June 6th, Becky Carroll, the blogger behind Customers Rock! will be posting a review and the results of an interview with Sybil.
- On June 9th, Paul Hebert will be posting a review on the blog Incentive Intelligence.
- On June 10, 2008, Phil Gerbyshak will be posting an interview on the blog Slacker Manager.
By the way, you can check out the tour page by clicking on the widget that I built and installed in the lower left panel.
This time the tour is much more confined than the one we did in December. Seven bloggers over a bit more than a week. It's going quite smoothly and there has been some wonderful content already.

Not every author wishes or is able to do an expensive book tour, driving or flying around the country promoting their book at appearances and signings at bookstores and elsewhere. Out of that fact was born the "virtual book tour" (also known as "blog book tour"), which has the author and his or her book traveling from blog to blog, writing a post here and being reviewed in another post there during a defined period of time.
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